Shipping policy
Shipping Policy
Last Updated: May 2026
Thank you for shopping with Apex Living Pets Co. We are committed to providing a smooth and reliable shipping experience for every customer.
Order Processing
All orders are processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Times
United States
Estimated delivery time: 7–14 business days
International Orders
Estimated delivery time: 10–21 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take 24–72 hours to update after shipment.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Promotional free shipping offers may be available on qualifying orders.
Lost or Delayed Packages
If your package appears delayed or has not arrived within the estimated delivery window, please contact our support team.
We will work with the shipping carrier to investigate the issue and help find a resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Apex Living Pets Co is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping information, please contact us immediately.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the claim and assist with a replacement or other appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@apexlivingpetsco.com
We appreciate your trust in Apex Living Pets Co and thank you for choosing us for your pet wellness and lifestyle needs.